Shipping Policy for TINTUCBENTRE

Effective Date: April 14, 2025

At TINTUCBENTRE, we strive to deliver your products quickly and efficiently. This Shipping Policy outlines the procedures and guidelines for shipping your orders. By placing an order on https://tintucbentre.com/, you agree to the terms outlined in this policy.

1. Order Processing

  • Orders are processed within 2-3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

  • You will receive an email confirmation once your order has been successfully placed, followed by another notification when your order has shipped.

2. Shipping Rates and Methods

  • Shipping costs are calculated at checkout based on your location and the shipping method selected.

  • We offer multiple shipping options, including standard and expedited shipping. The available options will be displayed at checkout.

  • Shipping costs are non-refundable unless the return is due to a mistake on our part (such as a defective or incorrect item).

3. Shipping Destinations

  • We ship to locations within the United States and internationally, subject to shipping availability and regulations.

  • Please note that some international shipments may be subject to customs duties, taxes, and other fees. These charges are the responsibility of the customer.

4. Delivery Times

  • Domestic Orders: Shipping times for domestic orders within the United States typically range from 5-7 business days for standard shipping, and 2-4 business days for expedited shipping, depending on the delivery address and shipping method chosen.

  • International Orders: International shipping times vary depending on the destination. Please allow 7-21 business days for international deliveries, though delivery times may vary due to customs processing.

  • These timeframes are estimates and may be subject to delays caused by external factors, such as customs processing, weather, or carrier delays.

5. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment.

  • You can also visit the shipping carrier’s website to track your order’s progress.

6. Shipping Address

  • Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

  • If you need to update your shipping address after placing an order, please contact us immediately at info@tintucbentre.com. We cannot guarantee changes can be made once the order has been processed or shipped.

7. Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted regions. If there is an issue with the shipping address, we will contact you to resolve the issue before shipping.

  • For international orders, please check your local regulations to ensure that we can deliver to your area.

8. Damaged or Lost Shipments

  • If your order arrives damaged or you believe it is lost, please contact us immediately at info@tintucbentre.com with your order number and details of the issue.

  • We will investigate the situation and assist in filing claims with the carrier, where applicable. In case of a lost shipment, we will help you track the order or send a replacement if necessary.

9. Shipping Delays

  • While we make every effort to ensure timely delivery, shipping times are not guaranteed and may be affected by external factors such as weather conditions, customs delays, or carrier issues.

  • If there is a significant delay in shipping, we will notify you as soon as possible and provide an updated delivery estimate.

10. Customs, Duties, and Taxes (For International Orders)

  • International customers may be subject to customs duties, taxes, or fees based on their country’s regulations. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

  • Please check with your local customs office for more information on any applicable fees before placing an order.

11. Contact Us

If you have any questions or need assistance regarding shipping, please contact us:

TINTUCBENTRE
Phone: (660) 679-4258
Email: info@tintucbentre.com
Website: https://tintucbentre.com/

Thank you for shopping with TINTUCBENTRE. We appreciate your business and are committed to delivering your products efficiently and securely!