Shipping Policy
Effective Date: March 8, 2025
At Tintucbentre, we strive to provide fast, reliable, and hassle-free shipping to ensure that your holiday shopping experience is seamless. This Shipping Policy outlines the available shipping options, delivery timeframes, costs, and important details regarding order tracking, lost shipments, and international shipping. By placing an order with us, you agree to the terms outlined in this policy.
1. Shipping Destinations
Tintucbentre currently ships to all states within the United States. We are working on expanding our shipping services to international locations in the near future. For updates on international shipping availability, please check our website regularly.
2. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options to accommodate different delivery needs.
- Standard Shipping (5-10 Business Days)
- Ideal for customers who want affordable shipping rates while ensuring timely delivery.
- Expedited Shipping (2-5 Business Days)
- Faster delivery for those who need their items sooner.
- Express Shipping (1-3 Business Days)
- The fastest shipping option for urgent holiday orders.
All estimated delivery times are based on business days (Monday – Friday) and do not include weekends or holidays. Delivery times may vary depending on your location, carrier processing times, and weather conditions.
3. Order Processing & Fulfillment
All orders placed on Tintucbentre are processed within 1-3 business days before being shipped. During peak holiday seasons, processing times may be slightly longer due to high order volumes.
- Orders placed before 12:00 PM (PST) on a business day are typically processed the same day.
- Orders placed after 12:00 PM (PST), on weekends, or on public holidays will be processed the next business day.
- Once your order is shipped, you will receive a shipping confirmation email with tracking details.
If there are any unexpected delays with order fulfillment, we will notify you via email.
4. Shipping Costs & Fees
Shipping costs are calculated at checkout based on the weight, size, destination, and shipping method selected.
- Standard Shipping: $5.99 (Free for orders over $50)
- Expedited Shipping: $9.99
- Express Shipping: $19.99
For wholesale or bulk orders, special shipping rates may apply. Please contact info@tintucbentre.com for inquiries about large shipments.
5. Order Tracking & Delivery Updates
Once your order is shipped, you will receive an email containing:
- A tracking number
- The estimated delivery date
- A direct link to track your shipment
You can track your order via our website or through the shipping carrier’s tracking portal. If you do not receive tracking information within 3 business days after placing your order, please check your spam folder or contact our support team.
6. Lost, Stolen, or Delayed Shipments
We take every precaution to ensure timely and secure deliveries, but unforeseen circumstances may occasionally cause delays or issues.
- Lost Packages: If your package is marked as “delivered” but has not arrived, please check with neighbors, building management, or your local post office before contacting us.
- Stolen Packages: We are not responsible for stolen packages after they have been marked as delivered. We recommend using a secure shipping address or requesting signature confirmation for high-value orders.
- Delayed Shipments: Shipping delays may occur due to weather conditions, carrier delays, or peak holiday seasons. If your package has not arrived within the estimated timeframe, please contact the shipping carrier for updates.
If your package is lost in transit, we will work with the carrier to resolve the issue or issue a replacement/refund based on the circumstances.
7. Address Errors & Undeliverable Packages
Customers are responsible for providing accurate shipping addresses at checkout. If an incorrect address is provided:
- Before Shipment: Contact us immediately at info@tintucbentre.com to update the address.
- After Shipment: If the package is returned due to an incorrect address, we will notify you and arrange for re-shipment at your expense.
We are not responsible for packages that cannot be delivered due to incorrect addresses, refusal of delivery, or unclaimed shipments.
8. Shipping During Holiday Seasons & Peak Times
The holiday season is our busiest time of year, and we encourage customers to place orders early to avoid shipping delays.
- Christmas & Holiday Orders: To ensure your items arrive on time, place orders by December 15 for standard shipping, December 20 for expedited shipping, and December 22 for express shipping.
- Black Friday & Cyber Monday Sales: Due to high order volumes, processing times may extend beyond the normal 1-3 business days.
For time-sensitive orders, we recommend selecting Expedited or Express Shipping to ensure timely delivery.
9. International Shipping (Coming Soon)
We are working on expanding our services to ship to Canada, Europe, and Asia. Once international shipping is available, customers will be responsible for:
- Customs duties, import taxes, and tariffs imposed by their respective countries.
- Longer delivery times due to international shipping regulations and customs clearance.
Check back soon for updates on international shipping availability.
10. Bulk Orders & Wholesale Shipping
For businesses or resellers looking to place bulk or wholesale orders, we offer:
- Discounted bulk shipping rates
- Custom packaging and freight shipping options
- Flexible delivery schedules
To inquire about wholesale shipping, please email info@tintucbentre.com with your order details and delivery preferences.
11. Shipping Restrictions
Due to shipping regulations, we are unable to ship to P.O. Boxes or military addresses (APO/FPO/DPO) at this time. We also do not ship hazardous or perishable items.
Some remote areas may experience longer shipping times or additional delivery fees. Customers in these regions will be notified at checkout if any restrictions apply.
12. Frequently Asked Questions (FAQs)
How long does it take to process my order?
Orders are processed within 1-3 business days before shipping. Orders placed on weekends or holidays will be processed the next business day.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, contact us immediately at info@tintucbentre.com to request an address change. Once an order has been shipped, we cannot modify the delivery address.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $50 within the United States.
What should I do if my package is lost or stolen?
If your package is marked as delivered but you have not received it, check with neighbors, your local carrier, or contact us for further assistance. We are not responsible for stolen packages but will do our best to help resolve the issue.
Can I request faster shipping?
Yes! We offer Expedited and Express Shipping options for customers who need their orders quickly. These options are available at checkout for an additional cost.
13. Contact Us
For any questions regarding our Shipping Policy, please contact us:
📍 Business Address: 300 S Delaware St, Butler, Missouri
📞 Phone: (660) 679-4258
📧 Email: info@tintucbentre.com
🌐 Website: Tintucbentre
Thank you for choosing Tintucbentre. We appreciate your trust and look forward to delivering your favorite Christmas products on time! 🎄✨