Payment Policy

Effective Date: March 8, 2025

At Tintucbentre, we are committed to providing a secure, seamless, and hassle-free payment experience for our customers. This Payment Policy explains the accepted payment methods, processing times, security measures, and important guidelines related to transactions on our website. By making a purchase, you agree to comply with the terms outlined in this policy.

1. Accepted Payment Methods

Tintucbentre offers multiple payment options to ensure convenience and security for all customers. We accept:

  • Credit & Debit Cards – Visa, MasterCard, American Express, and Discover
  • Digital Wallets – PayPal, Apple Pay, and Google Pay
  • Bank Transfers – Available for bulk orders or wholesale purchases upon request
  • Gift Cards & Store Credit – Can be used for purchases on our website
  • Buy Now, Pay Later Services (Coming Soon) – Flexible payment installment options

All payments must be made in USD ($). We do not accept personal checks, money orders, or cryptocurrency at this time.

2. Payment Processing & Authorization

Once an order is placed, the payment will be processed through our secure third-party payment gateway to ensure protection against fraud and unauthorized transactions.

  • Instant Processing: Most payments are processed immediately upon order placement.
  • Pending Transactions: Some orders may be marked as pending if additional verification is required.
  • Payment Authorization Holds: A temporary hold may be placed on your card for order verification. This does not mean you have been charged twice; the pending amount will be adjusted upon final approval.
  • Failed Transactions: If a payment fails, please check your card details, billing information, and available balance before retrying.

3. Security & Fraud Protection

We prioritize secure payment processing by implementing advanced fraud detection measures and encryption protocols.

  • SSL Encryption: All transactions on Tintucbentre are secured with SSL (Secure Sockets Layer) encryption to protect your sensitive payment information.
  • PCI Compliance: We comply with Payment Card Industry (PCI) security standards, ensuring that your financial data is never stored or shared.
  • Fraud Detection: If suspicious activity is detected, your order may be placed on hold for manual review. In such cases, our support team may contact you for additional verification.
  • Unauthorized Transactions: If you suspect an unauthorized payment on your account, please contact us immediately for assistance.

4. Order Confirmation & Payment Receipts

After a successful transaction, you will receive an order confirmation email containing:

  • Your order number
  • A detailed breakdown of purchased items
  • The total payment amount
  • Shipping details and estimated delivery time

If you do not receive an order confirmation within 15 minutes, please check your spam/junk folder or contact our customer support team.

For customers using PayPal or digital wallets, a payment receipt will also be sent directly from the respective payment provider.

5. Taxes & Additional Fees

All prices listed on Tintucbentre are exclusive of sales tax, unless otherwise stated.

  • Sales Tax: Depending on your shipping location, applicable state or local taxes may be automatically calculated at checkout.
  • Import Duties & Customs Fees (International Orders – Coming Soon): If you are purchasing from outside the U.S., you may be responsible for any import duties, customs fees, or additional tariffs imposed by your country.

Customers are encouraged to review their local tax policies before placing an order.

6. Subscription & Recurring Payments (If Applicable)

For customers who sign up for subscription-based services or recurring orders, the following terms apply:

  • Your payment method will be automatically charged on a recurring basis according to your selected subscription plan.
  • You may update, modify, or cancel your subscription anytime through your account settings.
  • If a payment fails, we will attempt to charge your payment method again within 24-48 hours before canceling the subscription.

For assistance with subscription modifications, please contact our customer service team.

7. Refunds & Payment Reversals

Refunds are processed in accordance with our Refund and Return Policy.

  • Refund to Original Payment Method: Approved refunds will be credited back to the same payment method used during purchase.
  • Processing Time: Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.
  • Partial Refunds: If a partial refund is issued (e.g., for a discounted item), only the eligible amount will be returned.

If you experience delays in receiving a refund, please check with your bank, PayPal, or credit card provider before contacting our support team.

8. Payment Disputes & Chargebacks

We value customer satisfaction and encourage customers to contact us first if they encounter payment issues. Filing a chargeback or payment dispute without prior communication may result in account restrictions.

  • If you believe you were wrongly charged, please email info@tintucbentre.com with your order details, and we will resolve the issue as quickly as possible.
  • Fraudulent chargebacks may result in account suspension and legal action.

9. Payment Policy for Bulk Orders & Wholesale Purchases

For businesses or resellers looking to place bulk or wholesale orders, we offer:

  • Special pricing and volume discounts
  • Flexible payment terms (upon approval)
  • Bank transfer options for high-value purchases

Interested buyers should contact info@tintucbentre.com for bulk order inquiries.

10. Frequently Asked Questions (FAQs)

What should I do if my payment is declined?

Ensure that:

  • Your billing address matches the card details
  • Your card has sufficient funds
  • You entered the correct CVV and expiration date
  • Your bank has not placed a security hold on the transaction

If the issue persists, try using another payment method or contact your bank for assistance.

Can I change my payment method after placing an order?

No, once an order is placed, the payment method cannot be changed. You will need to cancel the order (if eligible) and place a new one with the correct payment details.

Why was my payment marked as “Pending”?

This may occur if:

  • Our fraud detection system flagged your order for review
  • Your bank has not yet released the funds
  • You used PayPal eCheck, which requires additional processing time

We will notify you via email if further verification is needed.

Do you store my payment information?

No, for security and privacy reasons, Tintucbentre does not store any payment details. All transactions are securely processed by trusted third-party payment providers.

Can I use multiple payment methods for a single order?

At this time, we only accept one payment method per order. If you need to split payments, consider purchasing separate items in different transactions.

11. Contact Us

For any questions regarding our Payment Policy, please reach out to our support team.

📍 Business Address: 300 S Delaware St, Butler, Missouri
📞 Phone: (660) 679-4258
📧 Email: info@tintucbentre.com
🌐 Website: Tintucbentre

Thank you for shopping at Tintucbentre. We appreciate your trust and are committed to providing a secure and enjoyable shopping experience! 🎄✨