Sales Policy

Effective Date: March 8, 2025

At Tintucbentre, we are committed to providing a smooth, secure, and enjoyable shopping experience. This Sales Policy outlines the terms and conditions that govern purchases made on our website, including payment methods, pricing, promotions, shipping, and order fulfillment. By placing an order, you agree to the following terms and conditions.

1. Pricing & Payment Methods

We strive to offer competitive pricing on all our Christmas products while ensuring transparency in all transactions.

  • Pricing: All prices are listed in USD ($) and include applicable taxes unless stated otherwise. Prices are subject to change without prior notice.
  • Accepted Payment Methods: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other secure online payment options.
  • Payment Processing: Transactions are processed securely through trusted third-party payment gateways to ensure encrypted and fraud-protected payments.
  • Order Verification: For security purposes, we may request additional verification for high-value orders or mismatched billing and shipping details.

If payment is unsuccessful, your order may be canceled automatically, and we encourage you to retry or use a different payment method.

2. Order Processing & Fulfillment

  • Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase.
  • Processing Time: Orders are processed within 1-3 business days before shipping. During peak seasons (Christmas and major holidays), processing times may be slightly longer.
  • Order Status Updates: You will receive email updates at every stage, including order confirmation, shipping notification, and tracking details.

If you do not receive a confirmation email, please check your spam/junk folder or contact our support team for assistance.

3. Shipping & Delivery

Tintucbentre offers nationwide shipping across the United States, ensuring timely delivery of your holiday essentials.

  • Shipping Options: We provide standard, expedited, and express shipping options depending on your preference.
  • Estimated Delivery Time:
    • Standard Shipping: 5-10 business days
    • Expedited Shipping: 2-5 business days
    • Express Shipping: 1-3 business days
  • Shipping Costs: The shipping fee is calculated at checkout based on order weight, destination, and shipping method selected.

Please note that shipping delays may occur during peak holiday seasons or due to unforeseen circumstances such as weather disruptions or carrier delays. If your package is delayed, we will do our best to assist you in tracking the shipment.

4. Promotions, Discounts & Gift Cards

We regularly offer special promotions, discount codes, and holiday sales to make your shopping experience more exciting.

  • Promo Codes: Only one promo code can be applied per order unless stated otherwise. Discounts cannot be combined with other offers.
  • Gift Cards: We offer digital gift cards that can be used for any purchase on our website. Gift cards are non-refundable and non-transferable.
  • Limited-Time Offers: Sale prices and promotional discounts are valid only during the specified promotional period and cannot be applied to past purchases.

If you experience issues applying a promo code or discount, please contact our customer service team before completing your purchase.

5. Cancellations & Order Modifications

  • Orders can be canceled or modified within 24 hours of placement.
  • After 24 hours, orders enter the processing stage and cannot be canceled.
  • If you wish to modify an order (e.g., change product, address, or quantity), contact us immediately at info@tintucbentre.com.

If an order has already been shipped, you may need to follow our Refund and Return Policy to request changes.

6. Return & Refund Policy

We offer a 30-day return policy for eligible items. To learn more, please refer to our Refund and Return Policy.

7. Damaged, Lost, or Incorrect Orders

We take extra care to ensure your order is accurate and arrives in perfect condition. If you experience any of the following issues, please contact us within 7 days of delivery:

  • Damaged Items: If your order arrives damaged or defective, please provide photos and order details for a replacement or refund.
  • Incorrect Items: If you receive the wrong product, contact us for free returns and exchanges.
  • Lost Packages: If tracking shows that your order was delivered but you haven’t received it, check with neighbors or contact the shipping carrier. If the package remains missing, we will assist you in resolving the issue.

8. International Orders

At this time, Tintucbentre ships only within the United States. We are working on expanding our services to international customers in the near future.

If you are interested in international shipping, stay updated by subscribing to our newsletter or contacting our support team.

9. Fraud Prevention & Security

To ensure a safe shopping environment, we take security measures to prevent fraudulent transactions:

  • All payments are encrypted and protected.
  • We verify orders with unusual activity.
  • Accounts engaging in suspicious activities may be blocked.

If you suspect unauthorized transactions or fraud, please report it to our customer support team immediately.

10. Frequently Asked Questions (FAQs)

How do I track my order?

Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment on the carrier’s website.

Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping details. Contact info@tintucbentre.com as soon as possible.

What if I entered the wrong shipping address?

If an incorrect address was provided, we cannot be held responsible for lost packages. If your package is returned due to an incorrect address, we can reship it at your expense.

Do you offer wholesale pricing?

Yes! We provide bulk discounts for businesses and resellers. Contact info@tintucbentre.com for wholesale inquiries.

How can I stay updated on new arrivals and sales?

Sign up for our newsletter and follow us on social media to get updates on new collections, promotions, and holiday deals.

11. Contact Us

For any questions regarding our Sales Policy, please reach out to our customer support team.

📍 Business Address: 300 S Delaware St, Butler, Missouri
📞 Phone: (660) 679-4258
📧 Email: info@tintucbentre.com
🌐 Website: Tintucbentre

Thank you for shopping with Tintucbentre. We appreciate your trust and look forward to making your Christmas celebrations magical! 🎄✨