Refund and Return Policy

Effective Date: March 8, 2025

At Tintucbentre, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, which is why we offer a hassle-free return and refund policy to ensure a smooth shopping experience. This policy explains the conditions, procedures, and timelines for returns, exchanges, and refunds.

By making a purchase on Tintucbentre, you agree to the terms outlined in this Refund and Return Policy. If you have any questions, please contact our support team for assistance.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

The return request is made within 30 days from the date of delivery.
The item must be unused, in its original packaging, and in resalable condition.
Items that are damaged, defective, or incorrect upon arrival are eligible for free returns or exchanges.
Proof of purchase, such as an order confirmation email or receipt, is required for all returns.

Certain items cannot be returned, including:

Personalized or custom-made products
Gift cards and promotional items
Clearance or final sale items

If your product meets the eligibility criteria, proceed with the return request as per the instructions below.

2. Return Process

To initiate a return, follow these steps:

Contact Our Support Team – Email info@tintucbentre.com or call (660) 679-4258 with your order number, reason for return, and supporting photos (if applicable).
Receive Return Instructions – Our team will review your request and provide return authorization with the return address.
Ship the Item Back – Pack the product securely and send it to the provided address. Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Inspection & Processing – Once we receive the return, our team will inspect the item. If approved, you will receive an exchange or refund based on your preference.

3. Refund Policy

Once your return is received and approved, we will process your refund within 5-7 business days.

Refunds are issued to the original payment method (credit/debit card, PayPal, or store credit).
If the return is due to our error (wrong item or defective product), we will refund the full amount, including shipping fees.
If the return is due to customer preference (e.g., changed mind, wrong size ordered), the original shipping fee is non-refundable.

Customers will receive a confirmation email once the refund has been processed. Depending on your bank or payment provider, it may take 3-10 business days for the refund to appear in your account.

4. Exchanges

If you need to exchange an item for a different size, color, or style, follow the same return process and specify the new product you wish to receive.

If the exchange item costs more than the returned item, you will be required to pay the price difference.
If the exchange item costs less, we will refund the difference to your original payment method.
Exchanges are processed within 5-7 business days after we receive your return.

For urgent exchanges, we recommend placing a new order first and returning the original item separately to speed up the process.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us immediately at info@tintucbentre.com with photos and details of the issue.

We will offer a full refund or free replacement at no additional cost.
In some cases, we may ask you to return the defective item before issuing a refund or sending a replacement.

Our goal is to resolve these issues as quickly as possible to ensure your satisfaction.

6. Return Shipping Costs

For defective or incorrect products: We cover the return shipping costs and provide a prepaid shipping label.
For voluntary returns (e.g., change of mind): The customer is responsible for return shipping fees. We recommend using a trackable shipping method to ensure safe delivery.
International returns: Customers outside the United States must arrange their own shipping. Return shipping costs are non-refundable unless the item is defective or incorrect.

7. Cancellations & Order Modifications

Orders can be canceled or modified within 24 hours after placement.
After 24 hours, we may not be able to cancel or change your order as it will already be in processing or shipping.
To request a cancellation or modification, contact info@tintucbentre.com as soon as possible.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days, follow these steps:

Check your bank account or PayPal balance.
Contact your bank or payment provider as processing times may vary.
If you still haven’t received your refund, please contact our customer support team for further assistance.

9. Frequently Asked Questions (FAQs)

Can I return an item after 30 days?

Unfortunately, we can only accept returns within 30 days of delivery. If you experience an issue beyond this period, contact our support team to explore possible solutions.

How do I return a gift?

If you received a product as a gift and wish to return it, please provide the gift giver’s name or order number. We can issue a store credit or exchange instead of refunding the original payment method.

Are there any restocking fees?

No, we do not charge restocking fees on returns.

What if my refund is lower than expected?

Refunds may be adjusted if:

Original shipping fees were deducted.
A discount or promo code was applied during purchase.
A partial refund was issued due to item condition.

Do I have to return items in the original packaging?

Yes, to ensure safe transit and proper inspection, returns should be sent in original packaging with all accessories included.

10. Contact Us

If you have any questions about our Refund and Return Policy, please feel free to reach out to our customer support team.

📍 Business Address: 300 S Delaware St, Butler, Missouri
📞 Phone: (660) 679-4258
📧 Email: info@tintucbentre.com
🌐 Website: Tintucbentre

Thank you for shopping at Tintucbentre. We appreciate your trust and are committed to providing a seamless and enjoyable shopping experience.